C&S Software Support Services

C&S backs each system we sell with the finest support services and highest level of personal attention in the industry. We consider this a hallmark for our company and a major distinguishing factor among our competitors large and small. Our friendly, highly-trained staff is available to assist you by phone, email, or fax. That's peace of mind you can count on, whether you have only a simple question or need help resolving an unexpected crisis.


610-265-5939

800-297-9902

Local and Toll-free hot-line telephone assistance for general troubleshooting any business day from 8:00 am through 6 PM EST. One of our representatives will be happy to answer your call; no automated attendant requiring you to leave a message!

610-337-9394 Fax us your issues/questions to our support staff.
support at csrc.com Email your questions (and sample screen shots if applicable) to our staff quickly and easily.
Many of our clients find this option quite convenient and useful.
Beeper Services Available 24 hours a day, 7 days per week.

 

Our support services are designed to meet your unique needs. In addition to standard software support services, we offer extended support services that can be secured for any medical organization. This includes comprehensive hardware support and troubleshooting service plans when local vendors are not available. We also offer enhanced support plans that include regular ongoing training and project level assistance from a designated member of our practice manager staff. These options are designed to provide an organization with a comprehensive software support service, maintenance program, and project level assistance. The program provides telephone and remote access support service, as required, and a specific number of on-site days for training and assistance in order to maintain normal customized software operations.